When the customer clicks on the instruction link, LogMeIn Rescue downloads and installs an applet to the customer's system.ġ1. Send the above instruction to the your customer. Click on New Remote Session to generate a new pincode and copy instructions to the ticket.ġ0. Please make sure you have http or https included in your Freshservice URL.ĩ. To get your remote session details with chatlog and other customer details upon completing the remote session, go to LogMeIn Rescue's Admin Center > Technician Group > Settings > Exporting Session Data > Post session details to URL when session is ended by technician and enter the following URL: /integrations/logmein/rescue_session. To get the above widget, make sure the ticket is assigned to an agent and that agent's email should match a technician's SSO ID in LogMeIn Rescue.Ĩ. Now, you can view your LogMeIn Rescue widget right below the ticket sidebar in the ticket details page.ħ. Upon entering your Company ID and SSO password, click on Update in your integration settings to enable the integration.Ħ. Now enter your new SSO password in the LogMeIn Rescue Integration settings page.ĥ. Enter your new SSO password and click on Save Changes to save your SSO password. To set your SSO password, go to LogMeIn Rescue Admin Center > Technician Group > Global Settings > Single Sign-On > new SSO password. To set your technician's SSO email ID, go to LogMeIn Rescue's Admin Center > Technician Group > Select the technician > Organisation > Single Sign-On ID and enter your agents SSO email ID and click on Save Changes. To get your Company ID, go to your LogMeIn Rescue Admin Center and navigate to Admin Center > Technician Group > Global Settings > ASP.Net C# server side exampleģ. To integrate LogMeIn Rescue with Freshservice, go to Admin > Apps > Get more Apps. Then locate LogMeln Rescue app in the app gallery and click on install.Ģ. Secure communications using AES 256-bit encryption, over public and private networks.Ĭontrol network access and usage, including password management, network authentication, network locking, and ongoing network membership.Ĭonfigure default settings for individual networks and clients, with support for full, restricted and minimal client interface modes.The LogMeIn Rescue integration allows your agents to provide instant remote support to customers and log session details back in Freshservice.Ĭurrently, LogMeIn Rescue supports only Windows users for using the Technician Console. Quickly and easily create a simple, virtual, mesh network that allows remote machines to directly connect to each other, thereby giving users basic network access to all the network resources they need. Provide remote users with secure access to specific computers on your network from any location, without modifying firewalls or network routers. Provide remote users with secure access to your private network/LAN from a centralized LogMeIn Hamachi gateway, without modifying firewalls or network routers. Multiple Options for Instant & Managed Networks Available with Standard, Premium and Multi-network subscriptions. Run Hamachi in the background of networked computers so you always have access even when they’re unattended. Quickly and easily provision virtual network client software to new computers without having to go onsite. Manage and restore virtual networks for end-users with the click of a mouse, from anywhere via the web. Create and manage virtual networks on-demand as you need them.
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